Team: Huntress Managed Endpoint Detection and Response (EDR)
Product: Reseller Billing
Environment: Huntress Dashboard
Summary: Huntress is sold to resellers at a discounted rate with the right to resell the license and service to their customers. This article describes how a reseller will be billed for licenses purchased from Huntress.
Billing Types
Once an individual contract has an active subscription under the reseller dashboard activated by a user-admin of the resell dashboard, the billing process will kick off.
Huntress supports two billing period options for our Reseller Partners:
Annual Billing:
- Huntress will send an invoice to the Billing Email(s) listed on the Settings page of your reseller dashboard. The invoice will include two options for payment:
- ACH (wire transfer)
- Credit card payment
- The invoice is on NET30 terms.
- Resellers have 30 days to pay the full balance.
Monthly Billing:
-
Resellers that choose monthly periods are billed in arrears.
- Reseller invoices are sent on the 1st of each month.
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The reseller will receive one charge to their credit card on file for the total of all of the monthly subscriptions under their reseller dashboard during the previous month.
- Please note that under the reseller dashboard, every individual accounts' monthly billing cycle date will vary based on when the customer’s trial ends.
- If multiple accounts for a reseller dashboard belong to the same pricing tier, their agent counts will be aggregated in that tier and will be displayed as the total of all plans in that tier.
Invoices
In the reseller dashboard, there is a header item titled Invoices where billing data will be organized by monthly billing periods.
Drilling into the Plan or Quantity links provides a view of the usage and billing details pertaining to each account. Clicking on the linked image under Receipt opens Stripe (payment processor) in a new browser tab which enables you to download the Huntress monthly Stripe invoice--or receipt.
Annual billing accounts show as $0 because they have already paid in full (up-front) for the year, but this information can still be helpful for usage auditing.
Monthly billing accounts show the actual billing amounts for the period.
Delinquent Accounts
Failure to make timely payments can result in losing account access. Payment failure notifications and reminders will be sent to the billing email on the account profile.
Resellers will have a maximum of 90 days before their account is locked and deleted from the system. This translates to 3 unpaid invoices for a monthly paying reseller and 1 unpaid invoice for an annual paying reseller.
If a reseller wishes to resume services with us after the 90-day-window, all outstanding invoices must first be paid. A new contract and account will be set up to resume services.
*Please Note: A previously delinquent account that was restored has a 1 month grace period instead of the standard 3-month timeframe.