Team: Huntress Managed Endpoint Detection and Response (EDR)
Product: Service Provider Billing
Environment: Huntress Dashboard
Summary:The Huntress billing plan for Service Providers has a variety of payment options, and a specific agent billing setup.
Billing Cycle
Huntress supports monthly billing for service providers. A service provider’s billing cycle starts on the day that their 14-day free trial ends.
Example: A trial begins on June 1st and ends on June 14th. If the subscription is activated on June 10th, the service will be “active” on the 10th, but the subscription dates will be June 14th to June 14th of the following year, ensuring that the customer gets the full benefit of the trial period.
| Trial Start Date | 6/1/2023 |
| Trial End Date = Subscription Start Date | 6/14/2023 |
| First Invoice | 7/14/2023 |
| Final (12th) Invoice | 6/14/2024 |
Huntress bills in arrears, which means that the first invoice that goes out on 7/14/2023 covers the service period 6/14/2023 to 7/14/2023.
Payment Options
Credit Card
Service providers are required to store a credit card on file upon signing a subscription. Stripe (our billing platform) will automatically charge the card on file when an invoice is generated.
If the initial charge fails, other attempts to collect payment will follow.
ACH or Wire Transfer
USD subscriptions that have a 500 endpoint minimum or above have the option to pay by ACH or wire transfer. Service providers who choose to pay by ACH will see a bank account listed on the bottom-left corner of their Stripe invoice. Payment should be made to the bank account as soon as possible (Due Upon Receipt terms).
Agent Count Billing
Although agent counts can fluctuate throughout the month, Huntress does not prorate invoices for agents that were installed or uninstalled during the middle of a service provider’s monthly billing cycle. Huntress only bills for the number of agents on the last day of the billing cycle.
If a service provider does not wish to be billed in full for agents that are installed mid-month, they should wait until the next invoice is generated before installing new agents.
*Please note that invoices are generated on UTC time. Therefore, depending on your time zone, your account's agent count might be collected earlier than the date on your invoice.
Delinquent Accounts
Failure to make timely payments can result in losing account access. Payment failure notifications and reminders will be sent to the billing email on the account profile.
Service providers will have a maximum of 90 days before their account is locked and deleted from the system. This translates to 3 unpaid monthly invoices.
If a service provider wishes to resume services with us after the 90-day-window, all outstanding invoices must first be paid. A new contract and account will be set up to resume services.
*Please Note: A previously delinquent account that was restored has a 1-month grace period instead of the standard 3 month-timeframe.