Team: Huntress Managed Security Awareness Training (SAT)
Product: Phishing emails
Summary: What to do when not receiving emails (including phishing emails)
Your email gateway may be blocking emails from Huntress Managed Security Awareness Training. First, check your spam folder to see if the message arrived there. If you do not see the message in your spam folder, please have your IT department allow list the following Security Awareness Training IP address:
168.245.36.66
Alternatively, you may also allow list our sending domains which are used to send email notifications from Huntress's Managed Security Awareness Training.
*.mycurricula.com
click.mycurricula.com
alerts.mycurricula.com
media.mycurricula.com
*.getcurricula.com
*.curricula.com
If learners aren't receiving phishing emails, there's a few things to check:
- Have all allow list settings been put in place per the appropriate allow list guides for SAT platform?
- Be sure to look over each guide that may apply and follow the specific steps.
- Less likely, but also add in the Huntress specific domains to your allow lists
- What email are you sending the phish email to?
- The Managed SAT platform does not work with "personal" email accounts (ie: free accounts like gmail, yahoo, msn, etc...) and should be tied to a verified business email
- If the email was newly created, give it time to propagate all permissions. For many email platforms, this takes at least 30 minutes
- Perform Domain Verification by sending a test email to an email address tied to the domain that will be receiving phish emails. Multiple domains can be added.