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Huntress Email Security - Viewing and Managing Active Mailboxes

Nick

Team: Huntress Email Security (ES) 
Environment: Microsoft 365, Google Workspace
Summary: This article explains how administrators can check the status of actively monitored mailboxes and how deactivated mailboxes are automatically handled.

 

In this Article

Overview
Viewing Mailbox Status
Deactivated Mailboxes
Troubleshooting

 

Overview

This article covers how to view the status of individual mailboxes within your organization. It is for administrators managing user licenses and email access.

 

Viewing Mailbox Status

You can easily check which mailboxes the Huntress platform is actively monitoring.

  1. Log in to Huntress and navigate to your organization's ES > Email Security Dashboard.

  2. Click on the View all Mailboxes section to open the mailbox list. You will see a list of all email addresses associated with the tenant.

  3. Use the Filter option to sort the view by status, such as Active, Inactive, or No Mailbox.

 

Deactivated Mailboxes

When a user's license is removed or their mailbox is deleted in your email provider (Microsoft 365 or Google Workspace), the platform detects this change. The system automatically updates the status of that email address to Inactive, and it will eventually be removed from the active monitoring list without requiring manual intervention.

 

Troubleshooting

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