Reporting Incidents to Syncro PSA

Team: Huntress EDR
Product: Syncro PSA
Environment: Huntress Dashboard
Summary: Huntress can report incidents and step-by-step remediation instructions directly to your Syncro PSA.

Huntress can report incidents and remediation recommendations directly to your Syncro PSA ticket queue. This is a two-part process that involves:

1 Gathering your Syncro API key from Syncro's dashboard

2 Setting up the Huntress Integration to Syncro PSA

Please Note: The API uses the "Business Name" from Syncro as the Organization key to send tickets or test the integration. 

Gather your Syncro API from Syncro's Dashboard

1. Login to your Syncro Dashboard within an admin account.
   
2. In the upper right corner of the Syncro UI, click your "First Lastname" button and select the "Profile/Password" option from the drop-down menu.
   
3. Copy the API KEY value to your clipboard.

Setting up the Huntress Integration to Syncro PSA

1. Login to the Huntress Dashboard.

   

2. Hover over the Huntress options menu in the upper-right corner of the dashboard.

   

3. Select the "Integrations" option from the drop-down menu.

   

4. Select the "Add" button to create a new integration.

   (click to enlarge)

5. Select the "Syncro" banner.
6. Populate the "Subdomain" field with your Syncro subdomain (not the full URL). Paste the Syncro API Key from your clipboard into the "API Key" field.
   
7. Select the "Add" button to save your integration.
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9. After adding your Syncro PSA integration, Huntress will attempt to make a connection to the specified subdomain.
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11. Within a couple seconds, the "Status" field should either change to a green ✔ or a red ✖.
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13. If your connection was successful, congratulations! Huntress can now directly report incidents and remediation recommendations to your Syncro PSA. If your connection failed, select the pencil icon to edit your integration's settings. If you have any trouble getting this setup, don't hesitate to drop us an email.
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