We have three different forms of ticket submission. Email, Chat, and Webform. This guide will show you how to use each one. If you would like to view your ticket history please view our ticket history guide.
Note: We only allow submission of attachments via Email or Chat.
Please email support@huntress.com with a description of your issue and attach any files necessary.
Chat
Open a chat using our chatbot located on the bottom left corner of the Huntress Portal or the Huntress Knowledge Base. For in-depth chat information, please view our Huntress Chat Guide
Webform
The Huntress ticket submission webform can be located in the Huntress Knowledge Base at the top right listed as Submit a request. This will open a ticket on your behalf and you will receive ticket responses via email.
Information to include in a ticket:
There’s a wide variety of things that can help our support team reach your solution quickly, so please consider adding the following to your ticket:
-A brief description of your issue as the subject
-Which of our products is your ticket about?
-The name of the account, organization, host, user, assignment, or phishing campaign you’re asking about, with a link if possible
-An explanation of the issue, including when it first started, troubleshooting steps you’ve already taken, and articles you’ve already referenced
-Any relevant screenshots or files
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