Team: Huntress Platform
Product: Huntress Platform
Environment: Huntress Platform
Summary: Update the primary Point of Contact for account, financial, and incident-related communications.
In This Article
About the Point of Contact
The Point of Contact (PoC) is the primary account contact for general account, financial, and incident-related communications. Each account has one PoC, and the PoC must be an active account-level Admin.
To send different notification types to specific inboxes, distribution lists, or your ticketing system, configure an email integration or PSA ticket integration. You can configure notification destinations by category at the account level.
Before You Begin
Confirm that the person you want to assign as the PoC has an active account-level Admin account.
If they do not have an account-level Admin role, add or update their user account before changing the PoC. Account-level Admins can manage account users, billing, integrations, and global settings.
Review Adding and Managing Huntress Users for instructions on adding users and Huntress Portal User Permissions for details about account-level roles.
The new PoC must be an active account-level Admin.
Update the Point of Contact
- Log in to Huntress and go to Settings > Email & Notification Contacts.
- From the Point of Contact list, select the new account-level Admin.
- Save your changes.
Confirm the Change
After saving your changes, confirm that the new Admin appears as the Point of Contact.
If the previous contact no longer needs access to Huntress, remove their user account from the Actions menu on the Users page.
Removing a user does not replace the PoC. Update the PoC first, then remove the previous contact if needed.
Related Articles
Review these articles for related user, permission, notification, and billing tasks: