Why isn't the Huntress agent updating?

The Agent updates by using either the new hUpdate.exe or a third-party updater, wyUpdate.exe. When an update is available, the HuntressUpdater.exe calls to the appropriate updater, downloading and running the Agent update. The Huntress Updater reaches out to updates.huntress.io.

Update Failure Possibilities

• TLS 1.1 is blocked

  This only affect wyUpdate - wyUpdate uses TLS 1.1 to fetch updates. If TLS 1.1 is blocked, the Agent update will fail. (hUpdate uses TLS 1.3)
  More information on Huntress and TLS Deep Packet Inspection (TLS/SSL Interception)
  
  

• Bugsnag is blocked

  notify.bugsnag.com (this is for our bug reporting software if an Agent has an issue communicating) (you may see it point to something like  6.205.186.35.bc.googleusercontent.com)
  
  

• Outbound traffic is restricted

  If you restrict outbound traffic, you will need to allow outbound communications on port 443 to our cloud (read more in our article about outbound communication)

• 3rd party Security Software interference

  To prevent interference with Huntress Agent operation and to prevent false positives we highly recommend adding the entire c:\program files\Huntress\ to the 'known good' list in all of your 3rd party security software.
   

• Network error

  The host machine may have lost internet connection
  
  

Troubleshooting

If using Windows Process Monitor, the update will show as hUpdate or wyUpdate, not HuntressUpdater