Using the Huntress Feedback Portal

Summary: This guide outlines how MSP partners and customers can use the Huntress Feedback Page to suggest product enhancements and influence the platform roadmap.

The Huntress Feedback Page, located at feedback.huntress.com, is where partners and customers can share product ideas, request enhancements, and vote on improvements to the Huntress platform.

In this Article

Why Use the Huntress Feedback Portal?
Accessing the Huntress Feedback Portal
Creating an Account
Navigating the Feedback Portal 
When to use the Feedback Portal vs Contacting Support

Why use the Huntress Feedback Portal?

Using the feedback page helps you:

• Influence the roadmap – Your posts and upvotes help product managers understand what matters most to you and where we should invest engineering time.
• Consolidate feedback – Instead of feedback being scattered across tickets and emails, the page groups similar ideas, making it easier for us to see patterns and recurring needs.
• See what others are asking for – You can review and upvote existing ideas from other partners, which reduces duplicates and amplifies the most impactful requests.
• Stay informed about progress – When a post you follow is updated (for example, moved to Planned or In Progress), you’ll receive notifications so you can track how your request is moving forward.

If you need support for an immediate issue (e.g., troubleshooting, bugs, false positives), please continue to open a Huntress Support ticket rather than using the feedback page. The page is for feature requests and improvements, not support incidents.

Accessing the Huntress Feedback Portal

Direct Access

Navigate directly to feedback.huntress.com.
 

Via the Huntress Portal 

1. Log into your Huntress Dashboard
2. Click on the "hamburger" menu in the top left
3. Choose Huntress Feedback
4. This will redirect you to feedback.huntress.com

Creating an Account 

1. At the top right of the portal page, choose the Sign Up option if you do not already have an account. Otherwise, use Log in to sign in with an existing account. 

   Note that this account is separate from your Huntress portal account. 

2. You will be prompted to create an account with Canny. While it is not directly connected to Huntress, we would recommend using the same email you use for the Huntress portal so Huntress specific alerts can go to the same email you normally use. 
3. Once you have created an account, you will be able to:
   1. Upvote posts
   2. Leave comments 
   3. Create new suggestions / feedback 
   4. Receive notifications when posts you vote or comment on are updated

Navigating the Feedback Portal

The portal is divided into three sections - the roadmap, feedback, and changelog.
 

The Roadmap Section

The Roadmap section allows you to view feedback that Huntress is actioning on, or planning to action on in the future.

Updates will be broken up into In Progress (updates currently in development, or coming soon), This Quarter (updates expected  to release within this quarter), and Next Quarter (updates expected to release in the next quarter). 

The Feedback Section

The Feedback section is where partners / customers can leave direct suggestions for the Huntress product and engineering teams on future product improvements. You can use the Boards option to sort feedback by a product area (ex: Managed EDR, Managed ITDR, Managed SAT, Managed SIEM, and more).

Before creating a new post, search for existing posts that may be similar or match your suggestion.

1. Use the Search field to start you search

2. Type a few words to describe what you want. 

   Examples: "agent uninstall alerts," "email subject line for incident reports," "Cloud PC token theft false positive"

3. Review the results and provide feedback

   If you see a post that describes your idea, or the problem you are looking to resolve, open it and read the details. Upvote or comment on it with any extra feedback. Upvoting and commenting on existing ideas is more helpful than creating duplicates as it helps us understand what partners are asking for and can provide additional context based on individual partner usage. 

4. If you would like to submit a new request instead:
   1. Navigate to the relevant board (ex: "agent uninstall alerts" would be in the EDR board)
      1. If you are unsure which board to use, pick the one that best matches where you would see or use this feature inside the Huntress portal. 
   2. In the post section, provide
      1. A title, which should be a short, but clear summary. Example: "Send SAT reminders to an alternate email"
      2. Relevant details, which should focus on the problem and the outcome, not just a specific button or UI feature, and should avoid including sensitive data. It should answer questions like: 
         1. What are you trying to accomplish?
         2. Current pain points or limitations
         3. What a better experience would look like
         4. Any compliance, security, or business impacts this may have
      3. The relevant category for this feedback. Is this a bug, escalation, new functionality, something else? 
   3. Hit Create Post when ready to submit the feedback

Posts will be moved through different statuses over time.  Statuses may include Under Review (we're evaluating the idea), Planned/This Quarter/Next Quarter (the idea has been prioritized or is tentatively scheduled on our roadmap), In Progress (Engineering is actively working on it), Complete (the feature has been released), Closed/Not Planned (this feature will not be released, usually with a short explanation). 

Suggesting a feature does not necessarily guarantee that it will be developed, but know that we take feedback seriously.

The Changelog Section

The Changelog section includes details of newly released features to the Huntress products. It also has an RSS feed, which will allow you to subscribe and be alerts when new features are released. 

When to use the Feedback Portal vs Contacting Support