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Reselling Huntress

Cameron Granger
  • Updated

Team: Huntress Managed Endpoint Detection and Response (EDR)
Product: Huntress Reseller
Environment: Huntress Dashboard
Summary: The difference between reselling Huntress and having Huntress for your MSP offerings.

How can I resell Huntress?

Huntress is a channel-first company. We have been working with Managed Service Providers (MSPs) since 2015 and are always looking for ways to make it easier for more reseller personas of the channel to work with Huntress. 

1Huntress for MSPs

2Huntress for Resellers

If you manage IT services on behalf of your customers and would like to include Huntress as a part of your managed offerings, you'll be most interested in Huntress for MSPs. In this offering, the MSP is both the contracting party with Huntress and the owner of the Huntress product license. You enter one contract with Huntress that covers all of your managed customers. 

Huntress for MSPs (Partner Supported)

  • There are no costs to enroll as a partner
  • Each contract has a minimum of 50 hosts, with a commitment term of 12 months
  • Tiered Volume Discounting is available based on the aggregated volume of total committed agents across all customers
  • Monthly billing, in arrears, based on actual usage (above your minimum commitment, if applicable)
  • Incident reports are delivered to the MSP at the Account-level for all Organizations under the MSP account
  • You can add end-user customer contacts into their Organizations' console as a Huntress User under your multi-tenancy
    • Please Note - Users added at the Organization level will not have the same privileges as the Users at the Account level. For example, they will not be able to configure their own integrations.
    • If your customer needs to co-manage their Huntress Console and have the same permissions that the Users at the Account Level do, you'd need to accommodate this through reselling Huntress as outlined below

UPDATE: In the past, organization-level admins could not approve Assisted Remediation. Permissions were updated in Q2 2022 based on MSP partner feedback, and now all organization admins can approve Assisted Remediations.

If you have larger customers who need their own reporting integration, but still require your expertise (co-managed IT for example), you can submit the form below to initiate the process to become a Huntress Reseller.

Huntress for Resellers 

Huntress for Resellers is broken up into two groups, "Partners Supported" and "Huntress Supported." See below for more details.

Partner Supported

The Partner provides customer-facing support. Huntress provides support to the Partner. The Partner has admin-like access to the customer accounts in order to provide the support necessary for co-managed support.

  • There are no costs to enroll as a partner
  • Each contract has a minimum of 50 hosts, with a commitment term of 12 months
  • Tiered Volume Discounting is available based on the individual customer's number of total committed agents
  • Billing Options:
    • Monthly billing, in arrears, based on the desired committed agent count 
    • Annual Up-Front Billing, based on the desired committed agent count 
  • Incident reports are delivered to the customer/partner as configured in the console at the Account Level
  • Increased access to dedicated Huntress sales resources for big-deal support (co-selling and demos)
  • End-user customer contacts can be added at the Account level as Huntress Users and will have full Account Permissions as defined by their user role.

Huntress Supported 

The Partner manages their Huntress resell dashboard, the sales cycle, and the sales relationship with their customer. Huntress supports the customer from a Huntress product/service perspective. The Partner does not have access into the customer account for Huntress Supported accounts.

  • There are no costs to enroll as a partner. 
  • Each contract has a minimum of 50 hosts, with a commitment term of 12 months
  • Tiered Volume Discounting is available based on the individual customer's number of total committed agents
  • Billing Options:
    • Monthly billing, in arrears, based on the desired committed agent count 
    • Annual Up-Front Billing, based on the desired committed agent count 
  • Incident reports are delivered to the customer as configured in the console at the Account Level
  • Increased access to dedicated Huntress sales resources for big-deal support (co-selling and demos)
  • End-user customer contacts must be added at the Account level as Huntress Users and will have full Account Permissions as defined by their user role.
  • The Partner's access to their customer's account will be limited and will not include impersonation capabilities.

As a partner of Huntress, you will be able to transact in any way that makes sense for your business. You may have one or more personas enabled if applicable. You'd be able to manage all customers under the Huntress login. i.e. You could have an MSP contract with multiple organizations, and also have multiple standalone resell contracts and be able to manage those with a single admin login. Work with your main Huntress point of contact to find out more or reach out here.

In the future, we will be enabling features to accommodate additional billing methods and channel personas. For example:

  • Huntress for Telco Agents, Affiliate Partners, Strategic Integrators, and Security Consultants
  • Huntress for Incident Response Partners

If you'd like more information about any of these options or would like to set up a demo of available functionality, please visit http://huntress.com/demo.

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