Team: Huntress Managed Endpoint Detection and Response (EDR)
Product:Integrations
Environment: Platform, Notifications
Summary: Instructions for Account Admin and Security Engineer users to add Incident Notification Contacts within Account Settings.
Incident contacts in Huntress are your emergency call tree. When a critical incident occurs, this list tells our Security Operations Center (SOC) who to call or text so the right people in your organization are notified quickly, even overnight or on weekends.
Follow the steps below to configure who should receive phone calls and/or SMS alerts when a Critical Incident is reported by the Huntress SOC. International phone numbers are supported; see the list of supported countries below.
All Huntress alert calls and texts come from +1-667-771-4770. We recommend adding this number to your contacts so it is not blocked by your carrier and is easy to recognize during an incident.
Note: Huntress will never include clickable links in automated SMS notifications.
⚠️ IMPORTANT ⚠️
If our automated incident notification call is timing out or disconnecting before it reaches a live agent, it is likely due to an IVR (Interactive Voice Response) or a lengthy welcome message.
If your phone system uses an IVR, update your routing settings:
- Configure your call routing logic to prioritize and bypass the IVR for the Huntress outgoing number.
- The number to prioritize is +1-667-771-4770.
- Because our system cannot extend the call duration or navigate IVRs, routing this number directly to a live agent or ring group is required for successful connection.
Setting up Critical Incident Outreach Contacts
- Login to the Huntress Dashboard.
- Hover over the Huntress options menu in the upper-right corner of the dashboard and select the "Settings" option from the list.
- Under Incident Notification Contacts, you can select "Add Contact."
- Fill in your Contact Name and Phone Number. This is the phone number where SMS texts and phone calls will be received when critical severity incident reports are sent by the Huntress SOC.
- Verify your contact number. Please enter the 6-digit PIN code sent to your phone.
Example Text from Huntress
Notification Details
- Only one SMS text and/or call notification will be sent per unique entity (user or endpoint) over a 24 hr period.
- For example if MyComputer endpoint is associated to a critical incident report sent at 12PM EST and then another critical incident is sent at 3PM EST for the same MyComputer endpoint, only one notification will be sent.
International Support
If you have a contact in a country or territory that is not listed, please contact Huntress Support.
- Australia
- Belgium
- Canada
- Cayman Islands
- China
- Croatia
- Czech Republic
- Denmark
- France
- Germany
- Greece
- India
- Ireland
- Italy
- Netherlands
- New Zealand (limited to call only)
- Norway
- Pakistan
- Philippines
- Poland
- South Africa
- Sweden
- United Kingdom
- USA