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  1. Huntress Product Support
  2. FAQ / Knowledge Base / Troubleshooting

FAQ / Knowledge Base / Troubleshooting

Frequently asked questions & answers to infrequent inquiries

Managed Antivirus FAQ/Troubleshooting

  • Am I required to use Microsoft Defender? What if I use another AV?
  • Can I use Managed AV (Microsoft Defender) alongside my current AV?
  • Enforcing Managed AV Based on Customer
  • Exclusions showing as Non-Compliant
  • How do I remove Managed AV Host-level exclusions?
  • How to reset Microsoft Defender to Defaults
See all 21 articles

Exchange Exploits

  • Exchange Reports for Previously Patched Servers
  • Exchange Report - ProxyShell
  • Exchange 0-Day Exploit - HAFNIUM

FAQ

  • Account Disabled Notification
  • Agent Uninstallation Process
  • Can I use an authenticator app other than Google Authenticator?
  • Collected Files
  • Do I really need to wipe the host?
  • Does Huntress Integrate with SIEM Solutions?
See all 39 articles

Knowledge Base

  • Adding Huntress to Exclusion Lists of Third Party Security Software
  • Huntress Platform Privacy Policy and Terms of Service
  • Network Connectivity Troubleshooting
  • QuickBooks Malware

Troubleshooting

  • Basic Agent Troubleshooting & Checking Agent Status
  • Install Script Error - [System.Net.SecurityProtocolType] doesn\'t contain a method named \'op_Addition\'
  • Is the Dashboard Down?
  • Measuring Disk Performance
  • Not Receiving Huntress Emails
  • Ransomware Canaries - To begin using this feature, please contact your account administrator
See all 12 articles
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