July '22 Unresponsive Agent Issue FAQ

Team: Huntress EDR
Product: Huntress Agent
Environment: Huntress Agent version 0.13.12
Summary: Agent version 0.13.12 contained an issue causing unresponsive agents and updaters. This was resolved with agent version 0.13.16. This is an extended FAQ regarding the incident. 

See July '22 Unresponsive Agent Issue for more information

What version do I need?

If you already have the Huntress Agent installed, please check your dashboard to verify that your agents are at version 0.13.16 and above. If not please ensure the Huntress Agent and Updater Services are running on those hosts or utilize our Install guides to push the updates.

Can’t I just reboot to restart the services?

A reboot will not resolve this specific issue. The issue with 0.3.12 is that the service won’t start at Windows boot. So them being “offline” within Huntress could mean they’re offline, or could mean that the service just didn’t start. Running the updated RMM script twice against the environments where you deploy Huntress will capture all problems and update the agents appropriately.

I’m having issues utilizing the scripts in GitHub.

Please refer to this support article for your RMM-specific guidance: Installing the Huntress Agent 

What if I already have an EDR?

Huntress Process Insights (EDR Capabilities) has no known conflicts with other EDR products. It is safe to run alongside your other products and you can enjoy the additional benefits from our product and awesome threat-ops team.

Will this generate a pop-up (on the local device) when installed? 

There is no visible indication to the end user when the Huntress installer is run

What about Mac users?

Mac Agents are not impacted by this issue.