Platform Release notes October 2021 – Huntress Product Support

2021-10-25:

Added Service Status to the Antivirus Product details in the Managed Antivirus Host page.
- This allows Huntress to identify the status of any antivirus running on a Windows machine, including Windows Server where Microsoft Security Center is not available.
- Windows Servers are now marked as Unmanaged when Defender is not running and an additional AV is detected through the new Service Status.
- Admins can now see both the Microsoft Security Center status and the Service Status of running antivirus products. This additional information will also help troubleshoot situations where there are conflicting antivirus products on a system.

Updated the Integrations page and “Send Test” modal to contain more information when errors have occurred with a PSA Integration.
- This will make it easier for Partners to identify and fix problems with their PSA integration configuration.
Removed Ninja RMM from the list of available integrations.
- See our support article for more information about why this integration is no longer needed

Added ability to update Policy Mode (Audit/Enforce) at Account and Org Levels
- The policy mode is now part of the configuration policy for an Account or an Org that can be inherited just like any other configuration policy setting. This is so that when new hosts are onboarded into an existing Account/Org, they can immediately receive the Policy Mode for that Account/Org without having to take additional manual steps.
Added Inherit Policy Mode bulk action
- This new bulk action allows admins to apply this inheritance setting across multiple hosts from the MAV dashboard table rather than having to update inheritance by drilling down into each host.
Added ability to perform Signature Update and Scan for Windows 10 Home
- This allows admins to perform the following actions on Windows 10 Home endpoints at both the host level and as a Bulk Action in the Account/Org MAV dashboards:
  - Manual Signature Update
  - Manual Quick or Full Scan
- Windows 10 Home will continue to be Incompatible for now due to group policy limitations for enforcing policy configuration settings.

Host Isolation is moving into Public Beta! All accounts should have these features available by 10/20.
Automated and manual host Isolation can limit the spread of a cyber attack, quarantining the infected host from the rest of the network.
Partners can opt into Automated Host Isolation for their account within Settings.
Opting into Automated Host Isolation authorizes Huntress to isolate hosts when critical malware, such as ransomware, is detected.
- Exclusions can be configured within Account Settings to exclude entire organizations or specific hosts from automated isolation events.
Isolated hosts will be released from isolation when the associated incident is resolved.
Manual host isolation features are also available from the host overview page.

Updated the Portal’s support documentation links to point to Zendesk, Huntress’s new product support platform.
- Huntress recently migrated support documentation to Zendesk from Helpscout. To ensure users are directed to the correct resources these links were changed on the Managed Antivirus dashboard and within the hamburger dropdown menu at the top right corner of the Portal.