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Incident Notifications - SMS Texts & Calls

Comments

7 comments

  • C10-Bjørn

    As of now, you only support US phone numbers. Please let us know when you add support for international numbers.

    1
  • Jeff Reingold

    Apparently, even if you only want Call, and not SMS, you can only use a cell number.  Tried having it call our help desk (voice only) number, and apparently it needs/tries to text a verification code in order to validate the number and activate it.  So looks like no way to have it call a number that's not a cell number :(

    0
  • Patrick Sofo

    Thank you for the feedback Jeff and Bjorn! This was definitely an MVP release for this feature. The product team is hard at work to improve it.

    We soon plan to support international calling, targeting the UK, Canada, Aus, and NZ first. Are you based in Norway C10-Bjørn? I can add that to our shortlist of next up country support.

    Jeff Reingold thank you for input as well. Definitely an enhancement we need to make soon. We are in the process of changing our backend telephone/messaging system. Once that is complete, your ask (along with international support) is at the top of our list. I am thinking we will provide a call to provide the verification pin.

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  • Patrick Sofo

    C10-Bjørn support for Norway is now available. Please let our support team know if you have any trouble adding/verifying your number.

    Jeff Reingold the verification code can now be received via phone.

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  • Jeff Reingold

    Confirmed - I just tried and I was able to successfully setup a call-only notification to a voice line. Thanks!

    1
  • C10-Bjørn

    Patrick Sofo great!

    0
  • Pipeline Inc.

    Please, add Bangladesh and Japan in your international support

    0

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