Why Has An Agent Not Checked In Recently?

You have a Huntress Agent that registered and was operating normally, but now has not checked in recently.

Last Seen is the last time the Huntress Agent checked in for tasking.

Last Update Request is the last time the Huntress Updater checked for an update.

This may be happening for different reasons:

  1. If the agent and updater have failed to check in, the host is likely offline (or wiped/re-imaged without uninstalling the agent first). If this is the case, you can remove the agent from your account.
  2. If the host is online, try restarting the HuntressAgent and/or HuntressUpdater service. The agent logs should provide details and indicate what the issue may be. The logs can be found in the locations below.
%PROGRAMFILES%\Huntress\HuntressAgent.log
%PROGRAMFILES%\Huntress\HuntressUpdater.log

Feel free to send the logs to support@huntress.io so we can help troubleshoot. 

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