We migrated ticketing systems!

If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket



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Can you provide the IP addresses/ranges that should be whitelisted to allow hosts to communicate with huntress.io?

We do not have dedicated IP addresses or an FQDN to be used with inbound filtering rules (This typically would be used to filter incoming traffic from Huntress to your PSA).

We utilize a fully scalable infrastructure within the Amazon Web Services (AWS) platform. In order to maintain redundant connectivity and allow for failover, there are no static IP addresses/FQDNs.

If you restrict outbound traffic, you will need to allow outbound communication to the following over port 443:

  • *.huntress.io
    • update.huntress.io
    • huntress.io
  • huntress-installers.s3.amazonaws.com
  • huntress-updates.s3.amazonaws.com
  • huntress-uploads.s3.us-west-2.amazonaws.com
  • notify.bugsnag.com (this is for our bug reporting software if an Agent has an issue communicating) (you may see it point to 6.205.186.35.bc.googleusercontent.com)