We migrated ticketing systems!

If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket


Datto RMM Service Monitor (Keep Alive)

As a result of feedback back from our Partners, Huntress has put together a guide on how to create Datto RMM Service Monitor to automatically restart the Huntress Agent and Updater services in the event they stop. Also in this guide alerting can be configured to generate tickets if the service stops and is unable to be restarted. 

  1. In new Datto RMM UI, select the "Policies" and then "All" in the left pane
  2. Click the "Create" policy button in the right pane
  3. Provide a Name, Description, Scope, and Type. In the examples below we're using "Huntress Service Monitor", a brief description, "Global" scope, and "Monitoring" type.
  4. In the "Monitors" section, click "Add Monitor" (not pictured), click "Select", and click  "Select" next to Service in the right pane pop-out. 
  5. In the "Alert" section type in "HuntressAgent" for "The Service" and select "Stopped", "1", "Immediately", choose an appropriate alert severity ("High" in this example), and set "Auto Resolve" to "After 1 minute."
  6. In the "Response" section check "Attempt to take remedial action..." and we recommend selecting "Create a ticket." (The ticket will auto-resolve if the self-healing actions are successful.) You will need to select appropriate ticket attributes based on your specific installation of Autotask/Datto RMM. 
  7. Finally click the "Add Monitor" button in the lower right. You will be brought back to the Monitors page, click Add Monitor again, repeating steps 4-6, but change "HuntressAgent" in step 5 to "HuntressUpdater" as shown below. We've also modified the severity level to Moderate in this example, set this to something appropriate for your environment.
  8. Click "Add Target" and choose the method you want to apply this policy in your environment. In this example we're using a "Site Group" containing our customers that require the Huntress services to be installed. Alternatively you could use Device Filters or Device Groups, but this will vary based on how your environment is configured. 
  9. When all is complete, click Save and Deploy Now and Datto RMM will now automatically restart any stopped Huntress service, and a ticket will persist in a queue you specify if the self-healing actions fail.