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If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket


Uninstalling the Huntress Agent

The Huntress Agent can be uninstalled just as easily as it was installed (no reboots needed). For single host uninstallation, the Manual Uninstallation and Remote Uninstallation sections below will be most useful. For mass or silent uninstallation, refer to the Bulk and Command-Line instructions at the bottom of this document.

For any  hosts that have been wiped/decommissioned, you’ll want to "uninstall" the agent from the Huntress Dashboard using the Remote Uninstallation directions. That will automatically close any incidents associated with the agent and remove the agent from your account to ensure you aren’t billed for it.

In this article

Manual Uninstallation

If attended uninstallation is an option, you can leverage Windows' Programs and Features wizard:

  1. Click on the Start button in the left bottom corner of your screen and type "Programs and Features" into the Search box.
  2. Click on the "Programs and Features" icon.
  3. Within the Programs and Features window, scroll to "Huntress Agent".
  4. Right-click on "Huntress Agent" and select the "Uninstall".
  5. Within the Huntress Agent Uninstall pop-up, click the "Yes" button.
  6. Once uninstalled, you'll receive a pop-up notification confirming the successful uninstallation.

Remote Uninstallation

The Huntress Agent has a remote uninstall feature available in the Huntress Web Interface. When you navigate to the desired agent's page, you'll notice the "Uninstall" button on the left-hand side of the agent details window.

  1. Simply click the "Uninstall" button.
  2. Within the Uninstall Agent pop-up, confirm your intent to remove the agent by clicking the "Uninstall" button.
  3. Voila! That agent was immediately removed from your Huntress Account and its associated Organization. The very next time the agent checks-in, we'll deliver it an uninstallation task. This generally occurs within 15-20 minutes but could take days in scenarios where the computer was offline (for example, powered down over night or stored away in a closet).

Bulk Remote Uninstallation

Within the Huntress Web Interface, we've added several ways to uninstall large quantities of agents. These features include entire organization uninstallation, unresponsive agent uninstallation, and host-by-host selection.

Entire Organizations

  1. From the Account Dashboard, navigate to the Organization Management view.
  2. Click the trashcan icon beside the desired Organization to remove it all Agents within.

  3. Within the Delete Organization pop-up, confirm your intent to remove the Organization and uninstall all agents by clicking the "Delete" button.

Unresponsive Agents

  1. From an Account or Organization Dashboard, select the Unresponsive Agent counter. Agents are marks as "unresponsive" when they have not called back in 45 days.

  2. Click the uppermost checkbox to select all unresponsive agents (alternatively, you can select the agents you desire).

  3. Click the "Uninstall" button.

  4. Within the Uninstall Agents pop-up, confirm your intent to remove the agent by clicking the "Uninstall" button.

Host-by-host Selection

  1. From the Account or Organization Dashboard, select the Agent Management view.

  2. Select the checkboxes next to each agent you want to uninstall.
  3. Click the "Uninstall" button.

  4. Within the Uninstall Agents pop-up, confirm your intent to remove the agent by clicking the "Uninstall" button.

Command Line/Scripted Uninstallation

The command line uninstallation is suitable for silent/unattended removal using a configuration management tool or RMM solution. The uninstaller supports the following flags:

  • /S - perform a silent installation (optional)


"C:\Program Files\Huntress\Uninstall.exe" /S

If for some reason the "uninstall.exe" executable is missing from the Huntress directory, run the following commands:

"C:\Program Files\Huntress\HuntressAgent.exe" uninstall
"C:\Program Files\Huntress\HuntressUpdater.exe" uninstall
rmdir "c:\Program Files\Huntress" /q /s
reg delete "HKLM\SOFTWARE\Huntress Labs" /f