We migrated ticketing systems!

If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket



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Reporting Incidents to Text (SMS/MMS)

For Partners that would like Huntress alerts sent to a cell phone (such as an on-call cell phone), you can use your carrier's mobile gateway address to send email to a cell phone via MMS. See below for more information.

Mobile carriers use gateway addresses to send emails to cell phones and have them come through as an SMS/MMS message. Carriers can have more than one address, usually for SMS or MMS messages. We recommend going with the MMS option as SMS messages will get split into 67 character chucks and could get lost in transit. 

Please see Reporting Incidents to Email Addresses on setting up email/text Integrations in the Dashboard. 

US

  • AT&T - {10-digit number}@mms.att.net
  • T-Mobile - {10-digit number}@tmomail.net
  • Sprint - {10-digit number}@pm.sprint.com
  • Verizon - {10-digit number}@vzwpix.com
  • Google Fi - {10-digit number}@msg.fi.google.com

Canada

  • Bell Mobility - {10-digit number}@txt.bell.ca
  • Rogers - {10-digit number}@mms.rogers.com
  • Fido - {10-digit number}@sms.fido.ca
  • Telus Mobility - {10-digit number}@mms.telusmobility.com
  • Virgin Mobile - {10-digit number}@vmobile.ca

Here's a list (from 2015) of many of the most common carriers throughout the world: Sandisk list of mobile carrier gateway addresses. Please contact your mobile carrier if you are unsure of your Gateway Address.

Please note: A message from Huntress may come through as a large data message (MMS) or multiple text messages (SMS). Standard message and data rates may apply, please contact your mobile carrier for your data plan details. 

If you would like us to send a test email, contact Support. contact Support.