We migrated ticketing systems!

If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket



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User Permissions

Setting Huntress User Permissions

1
Account-level user
2
Organization-level user
For information adding or managing users, see this article: Managing Huntress Users.


Account-level users

Admin

Admins have full access to modify everything across Huntress and can view/modify billing information. 

User

Users can see most things throughout the Huntress Account and Organizations. 

Users can: 

  • Create/Modify/Delete Organizations
  • download the Huntress installer (and view the account key) 
  • view the account key

Users cannot:

  • approve Assisted Remediation
  • modify/add user 
  • modify/add integrations
  • bulk remove agents across organizations (but can delete whole organization)
  • View/change billing information (including invoices and contracts) 
  • change global preferences (including manage report incidents)

Read-Only

Read-only users can see everything as a User can, but cannot modify/delete/add anything across the Huntress Dashboard.  

Organization-level users

User

Users can see most things throughout the Huntress Account and Organizations.

Org-level Users can: 

  • View/Download Reports
  • View investigations (within their Org(s))
  • Uninstall individual Agents
  • View Binaries/Autoruns/Collected Files/Canaries/External Recon

Org-level Users cannot:

  • Approve Assisted Remediation
  • modify/add user 
  • modify/add integrations
  • bulk remove agents across organizations
  • View/change billing information (including invoices) 
  • change global preferences

Admin

An Organization-level Admin can do what Org-level users can plus: 

  • Add other Organization-level users
  • Edit Organization name(s)

Org-level Admins cannot:

Read-Only

Read-only users can see everything as a User can, but cannot modify/delete/add anything within the Organization.