We migrated ticketing systems!

If you would like to check on the status of a ticket, please visit huntress.zendesk.com.

For the time being, our documentation will stay the same, we will make a hard cutover when all the documentation is ready. The Huntress Support site will continue to be support.huntress.io, it will just come with a new look and feel.

Click here to check the status of a ticket


Adding/Managing Huntress Users

Huntress allows you have to have an unlimited number of user accounts at no additional cost. You can add users at the  Account-level or the Organization-level. Users added at the Account level can view all Organizations. Users added at the Organization level can only view the Organization(s) the user was explicitly added to.

Note: Only Account-level users have access to the account key (and the installer) which is needed to install the agent. This is done to prevent unauthorized agent installs since the Account is responsible for billing.

Account-level user
Organization-level user
Confirmation Email

Adding Account-Level

For information adding or managing users, see this article:

For details on user privileges, please see User Permissions

Proceed to the " Confirmation Email" section of this document.

Adding Organization Level Users

To add a user to an Organization, select the Organization you want to manage:

Once you are in the desired Organization, click on the "Users" button from the navigation bar.

User Management

On the User management page, click the "+ Add" button as displayed below.

This prompts you to provide the email address and privileges of the user you'd like to add. After populating this information, click the "Add" button.

For details on user privileges, please see User Permissions

Confirmation Email

This will send an invitation to the specified email address where the new user can set up their account and password. This invitation will come from support@huntress.io. If you don't receive the email, please check spam filters, junk folders, and whitelist support@huntress.io. If you haven't received the confirmation email, or have a question, please open a ticket with Support here: Contact Us Contact Us